Worst service

My name is Anna, and i am a longstanding existing client at Homechoice.

My current compliant started when I placed an order online with Homechoice , early in March 2020 thinking that I would receive my order within 10 working days of purchase. An sms stated that my order was being prepared, and that I should receive it soon. Level 5 lockdown was implemented in South Africa and I then received an SMS that my order was going to delay. I understood under the circumstances. May 2020 was the start of level 4, Homechoice had contacted me regarding the 2 products order, and confirmed details for delivery. I was then informed that my one product was out of stock, and I responded to wait for its availability. However, with complete disregard Homechoice sent me a statement of account showing funds owed by me. This was bizarre, as I had not received a single product and my previous accounts had been paid up in full. It then said it will investigate the matter, this was unbelievable as its obvious : NO PRODUCT IN MY POSSESSION = NO PAYMENT FROM ME.

I NEED SOMEONE TO MAKE ME UNDERSTAND WHAT AM I PAYING FOR, IF I DO NOT HAVE AN OUTSTANDING BALANCE and I DO NOT HAVE ANY OF THE NEW PRODUCTS IN MY POSSESSION. WORST PART IS THAT, I HAVE NOT EVEN RECEIVED A CALL FROM HOMECHOICE ACKNOWLEDGING MY QUERY. Instead Homechoice is busy affecting my profile, stating that am in arrears. As I refuse to pay for service, or product I did not receive