worst service

I am extremely unhappy with homechoice. Last week I called to enquire regarding a delivery that I received that wasn’t complete. The guy I spoke to told me that I would receive the order on Friday. Yesterday I call to enquire about it and this rude disrespectful lady tells me that the order was signed for. HOW is the order signed for when I haven’t received anything. Now I have to wait 72 hours to get feedback for something that I will be expected to pay for WITHOUT delay at the end of the month. I am very disgusted. If this is how you treat your loyal customers then maybe I should start buying things elsewhere. ON top of that I sent emails and haven't gotten a response.