Worst Online Shopping Experience - HomeChoice

orst Online Shopping - HomeChoice On the 27th of May I ordered blankets from Homechoice, cash price. As I was checking out I added a new address for delivery, however, after checkout, the summary displayed a different address (Home Address). No one is home during the week, so I called them to reroute and explained it must be a system error cause i changed the address. They told me stories I asked to retract my order.

On the 7th of June, I got a notification to confirm my credit balance on the 7th of June. I was actually thinking the refund will somehow be reversed to my card just like other online shopping platforms. I waited from the 7th-13th of June. I decided to call them today, and they told me I was supposed to send an email AGAIN to request the money to be reversed to my card. Over and above that, I must send my Card picture that displays my card number in full (NOT SAFE AT ALL).

I sent the email with an image of my virtual card as taken from the bank app, with missing middle numbers, I also sent proof of the transaction as requested.

3 hours later, I received an sms that says my parcel has been packed. I immediately called, and I was informed my parcel was packed 3 minutes after my email and had already been shipped. I was also told to wait until the parcel is returned to the warehouse, and after that..I must send an email FOR THE THIRD TIME to request the refund to be reversed to my card.

This is a load of sh*t. I did not make such a request, I want this sorted.