1 reviews | Active since Jan 2024
WORST ONLINE SHOPPING EXPERIENCE AT HOMECHOICE
I am utterly disappointed and disgusted by the customer service at Home Choice. I placed an order online on the 14th of December in hopes I would receive the parcel before Christmas as their website stated that “order before the 19th of December and get it before Christmas" - which is false and ********* advertising and goes against ‘Section 29’ of the Consumer Protection Act 68 of 2008. Their website also states it takes approximately 5-10 working days to deliver via courier and has been an entire month that my order is still in the same state being - packed at the warehouse
I have made countless attempts to contact their customer service team on the phone and the phone is picked up however nobody speaks or their busy having conversations in the background with football playing on the line which is completely unprofessional.
I have also left countless emails requesting that my order to be cancelled and my money paid back to me and all I get are generic emails as responses from your customer service agents who seem quite clueless and cannot give answers that do not sound like a template that was copied and pasted.
I would like to speak to anyone who is the head of your online sales department who can shed light on this situation because clearly nobody has the capacity to assist me.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice