Worst online shop ever

Good day can someone please help us consumers that are dealing with online purchases and with over promising and under delivery Business like Home Choice. I am highly disappointed in the service i am receiving from this company. They dont even feel the need to impress first time buyers and dit nogal cash, no need too build their client base. I phoned last week and Monday to place an order spoke to some1 in their sales department. I explained to her the level of urgency regarding order i want to place she then spoke to her team leader and no problem. They will deliver,i received a pay link to make the payment refect immediately. That also was bull. The saturday i received a sms stating that its been packed. I can track my order online. When viewing my details i only see that it was packed for some reason there is 3 different reference number dont know who cant do their job there. I phoned on yesterday wanting to query why i havent received my goods i was then told about policy. I fully understand policies , i asked the gentleman to please put me through to the lady who assisted me surely they can see who assisted me on their system. I demanded a copy of the recording when order was placed. I want to go viral with this because you cant make promises and not deliver. The cherry on the cake is the person who assisted me tells me that a team leader will get back to me and this nogal in 14days turnaround time for a complaint what a joke. Is this people ridiculous and the word service clearly is not important to home choice. Or maybe thay have became so rich with this business strategy that they dont need the money. I am disappointed in this service. And sales people just wanting to make a sale out of our hard earned money. Oh and clearly ur team leaders in place are not working for you. And why when you phone there is no one higher that you can complain to or have you become deaf over the years in providibg thsi horribble service. One last thing i pay delivery fee of R800+ and this to tell me that when a driver comes this side i am sorry nonsense. Why charge a fee if you squeeze ur customers in when its a benefit for you. I want my order delivered on monday or cancel my order and i am sorry that time period of waiting for your refund is not working for me.

Get ur act together and get people who strive to deliver service. Not deliver money to the owners pocket.