Worst non service ever

Honestly Homechoice or rather bad choice does not even deserve the 1 star rating I have supp****. My husband placed an order for a Defy stove over 2 months ago we have had the WORST experience dealing with homechoice. Firstly you take orders for stock you do not have and do not inform your customers of this. We as your customers are then required to call you several times to be given the run around to there is limited stock, no stock and a waiting period of 5 weeks what a joke to say the least. Your consultants are not equipped to answer those phones not because of their own doing BUT there are not supp**** with the correct tools or customer service to deal with simple questions. Where is my order? Simple question right yet you have NO one who can give an answer. It's completely appalling that you cannot service your customers in the correct manner. We have now requested a cancellation for the second time and would rather purchase else where due to your non service. Very very very bad experience I would never advise people to purchase from you at all