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zakki J

1 reviews | Active since Apr 2017

26 Apr 2017, 16:21

WORST FRONT DESK SERVICE

<p><span style="color: #555555; background-color: #ffffff;">Called Homechoice Wynberg Offices on the 25th @3pm and spoke receptionist, asked then to speak to someone in HR, was advised that HR doesnt take any calls after 10am. Was told HR only take calls btwn 8am-10am by receptionist. Called Home choice Wynberg then today being the 26th April 2017. Since 8am I have been trying numerous times to get hold of receptionist as HR is not available after 10am. Finally I spoke to a lady after 2pm who advise me that HR cannot take any calls as it is after 10am,I then told her of my dilemma and my urgency to speak to HR, she said its not her problem that no one answered my calls since 8am as she was busy doing other things. What Bad service is this i get from a front receptionist who suppose to be the face of the company. Its unacceptable, receptionist should be available when needed and offer a more friendly service with answering the phone with a smile. Worst possible service that such a Great Company can have. I hope that the receptionist can change her attitude towards customers,potential new customers or she should get another job. WORST RECEPTIONIST POSSIBLE</span></p>

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Replies (1)
Homechoice
Homechoice's reply27 Apr 2017, 09:03
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team