Worst ever service

I am so appalled by the level of service that I have received from this company. My first order was of appliances which according to their online adver were on stock but had to wait for more than 2 weeks for. Their customer service line is non exist ant cause there is no response when you call. The only time you will be called back is when you select the call back option online that u want to place an order which I did. Only to be advised that as a first time buyer. The order will take forever as its appliances and that I must cancel and replace with bedding sets. Little did I know that the constant only wanted a false sale. After another 2 weeks of waiting I received the wrong bedding sets and pricing was rediculously costly. Again an uphill battle to call or get a call back to sort out a return when their return policy is within 14days free return. I posted the parcel at a post office at my cost. Waited for another 2 weeks now for my account to be credited but nothing. The calls I get when requesting call backs to order of course as that's the only time u will get a response is of consults that aren't interested to resolve my problem. I a disgusted with this company and want nothing to do with them. I want my postage fee refund as and this account canceled because they are useless. If I don't get any response and resolution in 7days. I am taking this matter further to the National Consumer Commission and The Consumer Goods And Services Ombud.