Worst Ever Service!!!!

I have logged a case with HomeChoice over 6 months ago regarding items that were purchased using my account **********ly. I was told it takes 90 days to investigate but believe it or not I haven't received any feedback, each time I call and speak to a guy by the name of Kurt(apparently he's the forensic investigator) he's always telling me the same thing that they are waiting for documents from their warehouse...the worst company ever I regret ever opening an account with them because they are just useless!!!!