HH
Hermonia H

1 reviews | Active since Apr 2023

06 Nov 2023, 11:37

Worst customer treatment ever.

If i could give them zero stars or worse, i would. They have the worst customer service i have ever experienced in my life. Despite my account being up to date, they call more than 20 times in a month. They will say thanks for the previous payment and ask on which date they should expect the next payment. They do this OVER and OVER again throughout the month. As someone who works in a financial institution and cannot receive countless personal calls while at work, i emailed them to complain about this harassment. Instead of it reducing, the consultants now call me with an extremely bad attitude. If this is how they treat customers whose account is paid, i fear to see the level of harassment they give to clients who r actually behind on their payments. Definitely would not be buying from them in the future and i would not advise anyone to buy from them either. The extreme harassment is really not worth anything you want to to buy from them.

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Replies (1)
Homechoice
Homechoice's reply06 Nov 2023, 13:22
Official
Hi Hermonia.

Thank you for taking the time to reach out to us with your concerns. 

This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
 
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
 
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
 
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
 
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind Regards.
Homechoice