Worst customer services ever. Never to return

Bought sheets from home choice in January. 02 were delivered, one was cancelled. Now the problem is<br> <br> 1) one of my orders was cancelled without any communication whatsoever with me. Only after i received part order that i called to find out that i was informed they ran out of stock<br> <br> 2) I then asked to order something else with my money as i would not want a refund and i was told i will be called by within 48hours by a sales agent so i can place my order. 48 hours turned to a week.<br> <br> 3) i then sent a message via facebook to home choice. The person on facebook again promised me i will be called in 48 hours. That turned to a month. <br> <br> 4) i sent a facebook reminder. The person again said i will be called in 48 hours. i reminded the person that was what they said 1 month ago, but no apology and no response<br> <br> 5) this person came back on facebook after a week asking if i have been called. I said not yet. That was on the 31st of March. ever since then, i have not heard from them<br> <br> I really wonder if it is a crime to buy from home choice. I believe this is my last. all i want from them is my refund in total or they deliver my order. I just tired, don't have the luxury of time to waste