Worst Customer Service Experience EVER!!!!!!!

I ordered and paid for products. As it was my 1st time buying on your site, I made the error of selecting the wrong size.

I contacted your customer service department immediately and was told to reject the delivery. It has now been over a week and I was told it can take up to 3 weeks for a return to be action. My problem is, that I paid for products which your customer service can't tell me where the return is or what the tracking nr is for the courier company.

How can you run an online shopping store without the proper tools to notify clients of their tracking nr's and where to follow-up on returns. I need these products ASAP and now I have to wait for your organization to track it but OMG it is easy enough for you to take my money and process the order. Your return policy and service needs some upgrading ASAP!!!!!

How in today's time do you still take 3 weeks within the boarders of South Africa to action a return? This is such a terrible experience and I will never spent any money with your organization again! Never!!!!!!