Worst customer service ever

I am having the worst experience with Homechoice at the moment. I placed a cash order with them which has been paid for. The order was delivered but i never received it. I informed them about this and have been sent from pillar to post about getting my order resent or getting my money back. The ***** department never answers their phones, and when you finally do get a hold of them they promise to call you back before end of business, but in turn I end up calling them back. The customer service department is quick to refer you to the ***** department and the ***** department is just not available or they simply refer you back to customer service. I have still not received my order or been refunded. Homechoice is the worst company to ever deal with. Their service is just pathetic to say the least. I will never ever do business with them ever again. Their ethics are just worth the paper they are written on.