Worst customer service ever

<p>I had placed an order of 9 piece paid cash for it and only received 6piece. I paid to return the package and fax the receipt last year 18th November 2016 until today nothing.and I had ordered another 21piece was told I am going to be paying 264 but the paper was written something else, I called to find out I was told to ignore that and I even sent a return message but nobody called me to give me a reference number until 14 days was over and I was told it was my fault. I don't know what to do now Im Being told my account I owing , how I have no Idea..</p> <p>I called Wednesday asking to speak to HC manager was told she's going to call me back until today I'ma still waiting .</p>