Worst Customer Service Ever!!!!

After being a very loyal customer of homechoice, i have to resort to Hello Peter to draw attention to my problem that i have with this company. I have placed orders with them via the internet may time and never has an issue. My account is paid via debit order an i even make additional payments on this account if i have extra cash. However for the past 4 months have been trying to place an order, 1st my order was blocked because i changed my delivery address, nobody informed me, i had to phone after waiting nearly a month, that my order was blocked and that they need documentation from me which is i sent. I the received an email confirming my details have been verified and that my order is being processed, not long after this, a sms gets sent to my phone telling me that i do not meat their criteria???? What nonsense is this, livid i phoned but only after my 4th attempt some clued up consultant told me that is the only way they could get my attention....really...i must replace my order. Well it has been 3 months later and after i had sent many many emails, to which Yonela Peter responds in her own time but not resolving my issue, I even ask to speak to a Manager, she sent me the call centres contact details. I contacted the call centre again yesterday 2 twice, asking to speak to a manager, Anwar was going to call me back, still waiting. You are quick to harass you for orders, but to resolve issue, aikona!!!! You can cancell my pending orders. I will go elswhere