Worst Customer Service!!!

I ordered a bedding set on the 14th July 2022 (order no: ***1). The driver from the courier company called me on the 20th letting me know that he will be delivering on the day but never arrived. I called him back a few days later and he said his car broke down and he returned the parcel to the warehouse. I called Homechoice countless times enquiring about the delivery of this order and am told the same thing over and over again, they are investigation, order status says it was delivered to courier. I asked them to cancel the order since they are not interested in delivering it and the consultants say they cant cancel blah blah. Almost 2 months later I still don't have the order, and they keep harassing me with calls about specials everyday when they cant deliver an old order. Poor customer service at its best! I'm not wasting my airtime calling your customer service ever again.