Worst customer service

This is really a nightmare with homechoice I am not some1 to run to social media and platform but after the service I received I have no option but to to turn to this

So me and hubby bought a bed at homechoice last year sealy heavenly queen extra length only to see after 6 month that the stitching of the bed came lose we then contact homechoice regarding the matter and it was an uphill problem with them

We had manager talk to us Thobeka and Monique making promises every week regarding the bed but just don't seems to get it solves Monique told us then that the Sealy people will contact us to arrange a bed we then waited to only find out that sealy advise they don't do guarantee on bed we then when into homechoice offices in Wynberg to speak to ***ma at customer services as they just don't answer

***ma confirm that she can see all the note on system regarding the bed but she will have it sorted However next Monday Monique contact us to advise we will get a mattress they then took 2 week to drop a standard queen mattress I then had to phone Monique again to advise the mattress do not fit on the bed that it was to small for the Queen base as we had an extra length

She then never came back to me I was told to send phone via email to home choice I did

After 3 days we tried to call Monique again and still no answer I then decided to send a email again to them

So after sending the email I got a call from Higher manager by the name of Nolene she promise the moon and the starts and that she will contact us everyday till we get the bed by now me and hubby just had it

However Nolene also never stock to promised to call us everyday finally the best and bass arrived only to find out that it is a standard queen and not extra length like we had I told her that we measure the bed and we kept on telling you that I order queen with extra lenght the more she want to tell me she then told me that they will call my hubby to ask if they can send it to me the order slip up until now they have not send it and I have proof that I had a queen with extra lenght bed

And the number Nolene gave me is not working at all I have tried all the number

And if I do not get any help then I will take this matter to the ombudsman as I have been fighting with Homechoice for more then a year now