Worst customer service

I purchased a kids bedding set on October 27th, made a payment, and received a payment acknowledgment on the 30th along with an order number. After calling a week later, I was informed that the item is being shipped from Johannesburg to Cape Town. However, despite several follow-up calls, the order has not arrived. Today, when I called, the customer service agent answered but continued chatting in the background, displaying unprofessional and rude behaviour.