MR
Madimetja R

1 reviews | Active since May 2024

07 May 2024, 07:29

Worst customer experience ever!!!

If I could give these guys a minus, I would have done so already. So I bought some bedding as a prepaid customer sometime back then started the first issue - incessant calls (sometimes after 6pm and on holidays). You block one number they call with a different one. I went to the "showroom" that I bought from and asked to be removed from all marketing sms's and calls, of which I received messages confirming I had been unsubscribed from marketing calls and sms's (absurd as I never "subscribed" in the first place). The coup de grace is that I am now receiving messages from LGR Attorneys about some unpaid loan from Finchoice which I have no knowledge of. Play far away from these people if you value your peace of mind!!!

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Replies (1)
Homechoice
Homechoice's reply07 May 2024, 08:26
Official
Hi Madimetja,

Thank you for taking the time to share your feedback with us. We understand how important it is to address your concerns promptly, and we appreciate the opportunity to do so.

Your complaint has been received, and we want to assure you that we are committed to resolving the issue you have raised. Our team is currently investigating the matter, and we will take all necessary steps to ensure a satisfactory resolution.

We value your business and your feedback, and we want to assure you that we are continuously working to improve our services. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us directly.

Thank you once again for bringing this matter to our attention. We look forward to resolving your concerns and restoring your trust in our company.

Sincerely,Candice Rittels, on behalf of the Customer Support Team