Worst customer experience

I have been battling to resolve an account issue with homechoice for more than 2 months now! I’ve been begging for a statement so I can settle the account and close it. The request for the statement was sent twice, with numerous follow ups. No response . The call center is hopeless as u get sent from pillar to post. Legal department doesn’t response, I’m now tired of begging . When you get serious about your collections u may give me a ring .