1 reviews | Active since Aug 2017

14 Aug 2017, 14:38

Worst Customer Care Service Ever!!

<p>I'm not one to write reviews online for businesses but when a company keeps it 100% with their high level of incompentency, unprofessionalism, inexcusable arrogance, neglect, faulty accounts query service... they earn themselves all my frustration and regret of why I ever thought it will be a good idea to go into a contract with them and a long one at that.</p> <p> </p> <p>From placing an order and receiving it in bits and pieces over 2 months, non-stop follow ups with no feedback or progress, debiting my accounting with exorbitant interests that noone seems to be able to explain to me (how can my opening balance be R18 000.00 and 3 months of paying later, it goes up to R19, 000.00 instead), being charged interest for failing to pay for one month, meanwhile they had missed debiting my account. Just last week Tuesday, i was told to give 48hours for them to look into this and come back to me and since then nothing has happened. I called again today only to find out that nothing has been done about my quesry and they'll look into it now. I mean, does your incompetency know no bounds?</p> <p> </p> <p>I cannot wait to finish paying this account (that's if they don't frabricate charges to keep me paying as they have so far) so i can be done with homechoice for good. </p> <p>And just so you know, I'll be damned if I ever recommend homechoice to anyone every again.</p>

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Replies (3)
Homechoice
Homechoice's reply14 Aug 2017, 16:47
Official

Dear Sir/Madam


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

's update22 Aug 2017, 10:32
Reviewer Update
... yet here we are 1 week later and I am yet to receive that call or any update on my account. I am pretty sure I am not the first person with similar frustrations, so spare me the nonsense about using my feedback for training. If you haven't succeeded in getting you competent staff since you started this business, then I doubt it's my frustration that will call this joke you're running to order. Like I said before, you guys are just bad and terrible at what you do.
's update22 Aug 2017, 10:32
Reviewer Update
... yet here we are 1 week later and I am yet to receive that call or any update on my account. I am pretty sure I am not the first person with similar frustrations, so spare me the nonsense about using my feedback for training. If you haven't succeeded in getting you competent staff since you started this business, then I doubt it's my frustration that will call this joke you're running to order. Like I said before, you guys are just bad and terrible at what you do.