1 reviews | Active since Apr 2025
Worst customer care
Worst customer service possible. Paid my account full. When I phoned a month ago to ask why it says I owe money still I got told they owe me money it’s a credit. I phoned yesterday to close my account. They told me I still owe money I have to settle it so I was not in the mood for the argument so I paid the amount. The lady said phone the next day and we can close it. I paid from fnb to fnb. I phoned the next day as the lady said I should. A new lady got arrogant with me and said I clearly don’t understand that it’ll take 48hrs to reflect for them to close the account.
Maybe Homechoice should properly train their staff on the correct procedures and train them on professionalism as well. Worst experience. Will never recommend to anyone. Rather go to somewhere and buy atleast the staff are better equipped to deal with people.
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Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
The Customer Support Team