Worst company to deal with

I have an account with Homechoice for a few years now. On the 8th June 2023 I placed an order for a campcot and a Nuk bottle set, as I was due to have my baby on the 10 July. Ever since then ive been going back and forth trying to find out when my order will be shipped, only to find out that the order was canceled as my shipping address had changed. I spoke to a few people and all gave different answers. Eventually on the 19th someone placed the order for again and said that I could pick from Clicks Gateway only to be called back a little later to say it cant be done. By then I was stressed because I never made other plans for a cot or bottles as I knew I had this option. I was told that I should go to policestation and get an affidavit to say ive moved in with my sister, my sister had to write a letter and also send her utilities bill as proof of address. On the 20th I went for my gynea appointment and was told that my BP is high and that ill need to have C section however been sick I still went to policestation before I can book myself into hospital because I needed the stuff more urgently. I sent all documents to them like I was asked to and up until now I have not received any feedback. I had a terrible delivery, my baby was born on the 21st via emergency c section. Homechoice has put me under so much of stress. I sent numerous emails asking if ill be getting my stuff so I know if I can get it elsewhere. After asking me to go to policestation at 9 months pregnant I get a call now to say its not good enough. This is worst company to do business with. They dont respond to emails. They call me everyday to offer me things I dont need, send me text messages the entire day about their specials but when it comes down to really helping your customer they cant do it. Ive never received such terrible service anywhere before. They didn't care that I was pregnant and almost due. I have a good standing account with them. They never had a problem delivering to a third party address before now suddenly its an issue.