1 reviews | Active since Jan 2025
Worst Company ever
I have never received such bad service from a company before. I have a huge problem with this company and I advise no one to open an account with them. Firstly I have a monthly debit order with them of R500. They deduct my money as per agreement however my credit score is messed up and depreciating monthly because Experian picks up all those payments as late payments. Secondly every month I have the same query of having the amount not depreciate after payment an example. Beginning of December 2024 I checked and I was owing R2100 a week later I was now owing R2600, I queried, sent screenshots and they never got back me to. Now Beginning January 2025 after they deducted money, I was back to owing R2100, last night after checking I am back to owing R2600 and no one is willing to escalate this issue. When they assign those rude *********** call centre agents of theirs to call and make payment arrangements, they are very good at it. However they are big failures in solving problems. On top of all this, I have monthly charges on the account, mind you I hardly get monthly statements or anything related to the account. This is the worst company to ever exist. I am so consistent in paying because I want the money to go down and for me to be able to make a once off payment, but how am I going to be able to do that if I am paying and there’s no difference?
“Please be advised your homechoice account is in arrears for 6 months, your installment was supposed to start on the last day of October 2023 and you only started paying in April 2024.
Your monthly installment is R504.64 and you have been paying R500. You are charged late payment fees as your homechoice account is in arrears. Please find attached detailed statement.”
My bank statement shows that my monthly instalment began on the 28/03/2024 not April. The so called detailed statement matches the one I got in December 2024 when I queried the same issue. Moreover the R504.64 monthly instalment is new to me because I am the one who made an arrangement for R500 when I was asked how much I’d be able to pay. Lastly how am I being charged late payment fees when the money is being debited from my account every month earlier than the day I had even arranged for? Yes my account is in arrears because eventhough I pay every month the payments seem to be going to someone’s pocket because from how I see it when I pay R500, the second one picks up and than the amount reduces, so to Homechoice a R1000 counts as a R500, a R500 counts as nothing.
“Please be advised your homechoice account is in arrears for 6 months, your installment was supposed to start on the last day of October 2023 and you only started paying in April 2024.
Your monthly installment is R504.64 and you have been paying R500. You are charged late payment fees as your homechoice account is in arrears. Please find attached detailed statement.”
My bank statement shows that my monthly instalment began on the 28/03/2024 not April. The so called detailed statement matches the one I got in December 2024 when I queried the same issue. Moreover the R504.64 monthly instalment is new to me because I am the one who made an arrangement for R500 when I was asked how much I’d be able to pay. Lastly how am I being charged late payment fees when the money is being debited from my account every month earlier than the day I had even arranged for? Yes my account is in arrears because eventhough I pay every month the payments seem to be going to someone’s pocket because from how I see it when I pay R500, the second one picks up and than the amount reduces, so to Homechoice a R1000 counts as a R500, a R500 counts as nothing.