AM
Albert M

1 reviews | Active since Oct 2015

30 May 2018, 14:13

Worst attitude from your call centre staff

I received the worst attitude from one of your call centre staff today. Her name is Sinethemba Mazokwane. I am still shocked. How do you speak to a customer like that. This is my last time buying from HomeChoice. I will never ever buy from this company if this is the kind of attitude I will receive. I told her that I don't want to receive any courtesy car from Home choice since I pay my account on time and she screamed at me like a crazy woman. I am shocked, it is unbelievable. My ref number if you want to listen: ********** 91

0
Replies (3)
AM
Albert M's update30 May 2018, 14:15
Reviewer Update
I mean a courtesy call.
Homechoice
Homechoice's reply30 May 2018, 14:29
Official

Good Day Albert

Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.

One of our staff members will be in contact with you shortly to help resolve the issue.

Regards

Bantu

Customer Support Team

AM
Albert M's update05 Jul 2018, 15:09
Reviewer Update
Hi Bantu, You made a promise to call me again once you have reviewed the call. Till to date I am still waiting. Is this the level of service or quality you strive for as HomeChoice?