WORST AFTER SALE SERVICE EVER

In May I ordered a bedding set as mothers day gift for my Mom Mothers day came and went and no delivery. Eventually 3 weeks later i received delivery but the embroidered sheets was not included and the 2 cushions were broken, also no free gift as advertised. The next day I immediately phoned and was assured that they would send the delivery guy with the replacement cushions and reimburse me on my account for the sheets. a week later I phoned again and so it continued up to date no reimbur*****t and no replaced cushions, yet i receive 5 to 10 calls per week of them trying to sell me more stuff and each time i decline and explain my issue i am promised it will be escalated. Yesterday I received a call again from a sales lady and for the first time I received the honest answer that mam they are lying we cannot escalate your query to customer care. <br> This is unacceptable behavior I pay monthly for something I did not receive.