Worst!!!!!

I will give you a week before i am going to the ombudsman! Last month you never debit my account. No debit order went off. So it was your mistake! So i had to pay doubled this month. And then i paid double and noe you show you received the payment but you show i still need to pay R1470!! After you sent me the statement with the balance i need to pay and then i paid the full balance and now after you got the payment you say i owe more. I am not going to leave this here! Firstly you never debited my account. Now i needed to pay doubled with extra fees. And now i did pay the full balance as you stated and now you say i still owe! You better investigate this! I am not leaving it here! I was a very good client. Supported you alot. Debitorder went off every month and now i dont know what's going on! Resolve this!