Worse Service Ever !!!!

I placed an order on the 30th September for a bedroom suite. After 2 weeks i called in as there was no word from homechoice on delivery date. I was told my order was despatched from cape town and will be delivered in that week. This is after calling in almost twice a week for almost 20 mins per call. To my surprise, the order was still not delivered after 1 month of waiting and multiple phone calls. I was then called by a lady in customer service asking me the reason for cancelling my order yet i did not cancel the order at all !!!! She then said she has to replace the order. The order was eventually delivered on the 4th November. The product was completely different to what the picture was on the website, very poor quality. I logged a return on the 5th November. It took an entire month until the product was collected from my home. I was then told on the 24th December that my funds will be refunded to my account within 48 - 72 hours. It is now 7 working days later excluding public holidays and weekends and i still haven't received my refund. I have been calling in weekly and each call is between 10 - 30mins. The staff place me on hold for 10 - 15 minutes at times and team leaders or managers are never available to assist or escalate to. This is nearing 4 months now and i am struggling with Homechoice. The worse service and most pathetic business i have ever dealt with in my life. I have been patient over and over again over the last 3 months and still no joy with this company. on the call i made today, a lady named Ntombi tells me that my suburb is incorrect and she cannot help me yet it is the same suburb i have been stating every single time i call in. she then placed me on hold for 15 minutes and did not get back to me even. This is the most frustrating business to deal with and i will never advise anyone to go through this terrible customer experience.