Worse Customer Service

Item: Homechoice
Rating: 1
Author: Josias S

Placed an order with Homechoice and was promised a birthday voucher since its my birthday month. Received a statement that excluded the voucher, called to inquire and spoke to Angela Daniels who insisted that i have already used my voucher on the order that was delivered on 28 September 2017, mind you today its 18 September 2019, she refused to listen and kept screaming at me. Why dont you teach your agent to listen before they talk, what makes them that holy that you can only listen to them?and she is so rude and arrogant.

Helpful (0)

Replies (3)

Homechoice's replyOfficial

18 Sept 2018, 13:48

Good Day.

We are truly sorry to hear of your service experience and thank you for bringing this to our attention.

We will be in contact with you shortly to assist resolving the issue.

Regards

Customer Support Team

Homechoice's reply18 Sept 2018, 13:48

Official

Good Day.

We are truly sorry to hear of your service experience and thank you for bringing this to our attention.

We will be in contact with you shortly to assist resolving the issue.

Regards

Customer Support Team

Josias S's updateReviewer Update

22 Feb 2019, 13:29

So, this issue was resolved last year as promised by the Customer Support team. Now its February 2019 and they still call demanding the money. will this issue ever be resolved?I called in and spoke to Xolani Gwabeni, who made the same promise as last year that they dont see the discount and they will listen to the call recording. How many time will you listen to the call?

Josias S's update22 Feb 2019, 13:29

Reviewer Update

Homechoice's replyOfficial

22 Feb 2019, 13:32

Hi,

We’re very sorry we let you down. Before we dive in and resolve this for you we need your ID number and your account number.

Please email this information to *** and one of our team members will be in touch today.

We apologise for any inconvenience this may have caused you.

Regards.
Lee-Ann

Homechoice's reply22 Feb 2019, 13:32

Official