Will never shop here again!!!!!

I bought an airfryer from you which a had a problem with. I was informed that I must return it and should they have stock, a new one will be sent, and if not, I will be refunded. Long story short, the airfryer was returned, no stock was available and I was informed that I would be refunded.

On the 23rd of September 2021 I received an Sms saying my refund had been approved and I would receive the money in the next 48 - 72hours. It is now the 3rd of October 2021 and I have still not received my refund!!!! I have sent follow up emails and am just informed we will follow up"..... And then. No one gets back to me.

I in the mean time purchased a new airfryer from another store as I was expecting the refund to have been done before the 1st. I have bills to pay and now because of this my ends will not meet this month.

This is absolutely rediculous and I am so disappointed that a highly spoken about company would produce this level/standard of work.......... I will now be getting an attorney involved.