BP
Bronwyn P

1 reviews | Active since Apr 2011

18 Mar 2024, 15:30

Why won't Homechoice stop calling me!

What is going on with Homechoice at the moment? I receive several calls from them daily from different numbers. I block every single call and they just call me from another number. Is this even legit or are these ****mers?

These are all the numbers I have received calls from. I have reported this to the DMASA and asked Homechoice to stop calling me but they won't stop.

+27 (82) *** +27 (79) *** +27 (79) *** +27 (82) *** +27 (82) *** +27 (82) *** +27 (79) *** +27 (79) ***

0
Replies (4)
BP
Bronwyn P's update18 Mar 2024, 15:32
Reviewer Update
Seems the numbers got blocked out.
  • +27 (82) 205-2-8-9-8
  • +27 (79) 208-2-9-6-8
  • +27 (79) 208-2-8-4-6
  • +27 (82) 205-3-1-9-8
  • +27 (82) 205-3-1-8-9
  • +27 (82) 205-3-1-6-3
  • +27 (79) 208-2-9-3-6


Homechoice
Homechoice's reply18 Mar 2024, 15:35
Official
Hi Bronwyn,
Thank you for taking the time to reach out to us with your concerns. This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.


Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.


We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.


If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.


We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction. Kind Regards.

Homechoice
BP
Bronwyn P's update18 Mar 2024, 15:39
Reviewer Update
Every time I get a call I ask Truecaller to identify the number and it comes up as Homechoice. I have bought from you guys in the past and I like your bedding products, but I am reluctant to ever buy from you again because of this nonsense. How can you as a company even have so many different numbers to call from and harass people? When I want to buy something I will buy something. Stop phoning me!

These are all the numbers I have blocked and today I got another call from a new number. Surely it is not allowed for you to have so many phone numbers!

  • +27 (82) 205-2-8-9-8
  • +27 (79) 208-2-9-6-8
  • +27 (79) 208-2-8-4-6
  • +27 (82) 205-3-1-9-8
  • +27 (82) 205-3-1-8-9
  • +27 (82) 205-3-1-6-3
  • +27 (79) 208-2-9-3-6
Homechoice
Homechoice's reply05 Apr 2024, 09:04
Official
Dear Bronwyn,

We are writing to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint.

After thoroughly investigating the matter, we have taken the necessary steps to address your concerns and ensure a satisfactory resolution. We apologize for any inconvenience this may have caused you and appreciate your patience throughout this process.

If you have any further questions or require additional assistance, please do not hesitate to contact us directly. We are committed to providing excellent service to our customers, and your satisfaction remains our top priority.

Once again, thank you for bringing this matter to our attention. We value your feedback and are grateful for the opportunity to address your concerns.

Sincerely,Candice Rittels, on behalf of the Customer Support Team