Why should we pay for damaged goods

In March i bought a package of a bedding suite the blankets was torn and i did report good are damaged and arranged with call center for them to come collect the goods..1 month down the line Homechoice drivers called and said they couldn't come may i please post the goods and i will be reimbursed which i did another month we call the call center to see if goods were received still nothing and that they should cancel the order the consultant took the tracking number.. last week homechoice calls and tells me the package is not complete i should fax the postal Receipts... the order was never cancelled to begin with i must still pay for damaged good that i returned never even got the money i used to post the damaged good..<br> <br> I emailed the ****** receipts [Email Removed] . is this really the way homechoice does to its loyal customers and is this really a way to run an establishment??? i dont think so<br> <br> This is my daughter hello peter account please contact me on my mobile otherwise we will have to report this with CPA