Why refuse with prescription letters? The Act clearly stipulates the right of consumers in that regard!

I used to have a Finchoice and HomeChoice accounts years back, which are now closed while i am under debt review. I cannot seem to get any assistance when it comes to the prescription letter/closed account letters for the accounts. I was told the account was sold to TCR, they have no idea of those accounts. I realy ask not to be taken from pillar to post for accounts that have prescribed, I deserve those prescription letters - Kindly ask your debt review department to assist as matter of urgency.

The account numbers are Finchoice ***, *** and HomeChoice *** Please let us work together as South African citizens and professionals and not treat each other like we don't understand the law. Please! Otherwise one has to email NCR or Ombudsman because this is really not right, to hold people ransom when I legally deserve those prescription letters. My number is ***.