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mitchelle M
1 reviews | Active since Dec 2015
12 Dec 2015, 10:13
Why demand a hundred rand for defective goods
i am perturbed by the number of calls i receive in a day for hundred rand after i received defective goods and informed homechoice immediately i never received a follow up call regarding the stock pots until i decided not to pay the outstanding balance on my account. i have reiterated my concerns to the callers about the pots and they keep phoning me demanding the hundred rand. but i have never used these pots as i am waiting for feed back. please i am goung to report this as ***** sending people defective items and expect them to pay the full amount. this is not a professional body i am so disheartened by sych treatment.
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Replies (1)
Homechoice's replyOfficial
15 Dec 2015, 09:24Hello mitchellem,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply15 Dec 2015, 09:24
Official
Hello mitchellem,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team