Whole 4 Months waiting for my laptop Homechoice

My late wife and I have been Homechoice customers from before we had kids and our oldest is now 36.

I took a laptop last year for my youngest daughter who is studying in Pta and i am in Cpt and sent it to her via their branchs and a year after I took a phone for her and she always had issues with their services and treatments from day 1 and because she doesn't like talking too much she would always call and put me on speaker to defend her as the Pretoria Cbd branch stuff including manager are rude and she stopped me from canceling the phone.

Second occasion was with the laptop and now 4 months ago my daughter took the laptop back for repairs and she was insulted by the stuff and she called me and they also were arguing with me over what the Cpt Branch was supposed to do concerning the laptop repairs and after the call they told her how "entitled we customers are" she took it on the 4th of April and the laptop was going to be a year on the 24th and they made remarks about that which later made me believe they delayed sending it to repairs inorder for the dates to pass deliberately and I have to keep going to the branch in Cpt at the Promonate to get update as my daughter has to go to campus In the early ours and return late to finish her daily tasks and 4 months 6days later no laptop.

It was sent on the 14th of June and then returned back to Cpt a week later without notifying its arrival and Zoe the manager at the Promonate was patiently helping us but now I have to go check two to three days a week because she avoids my calls as a father to a daughter who is miles away it's my responsibility to ensure she is safe but the treatment Zoe is giving me for me doing follow ups and empty promises she makes to my daughter who keeps calling her has led me to write this here and I strongly advise against buying appliances at Homechoice as the repairs process is a nightmare I have been paying both laptop and insurance for something we have not been using for 4 whole months.