BM
Bulelwa M

1 reviews | Active since Apr 2012

02 Aug 2015, 16:45

Who will pay for these goods!?

I ordered single mattresses from Homechoice through my mom who is their agent. When the delivery came, instead of 2, I found myself sitting with 4 mattresses. When I called the call center sometime after the delivery to report the error, I was told it's too late to return the other 2 and would have to bear the costs of all 4 mattresses. <br> <br> Further more, the debit order has been going off on my mom's account (the agent) instead of directly from myself. I am so fedup with their service, I have since told my mom to cancel the debit order on her side so that it doesn't go off on her side. And added to that, she's no longer going to operate as an agent for Homechoice. <br> <br> Maybe now they'll take my request to collect these 2 mattresses more seriously. And why would they take money from the agent instead of the buyer?! <br> <br> Polish up on your services Homechoice! I'm a consumer who that is well aware of her rights!

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Replies (1)
Homechoice
Homechoice's reply03 Aug 2015, 08:01
Official
Hello mashicilab,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team