Where's my money

So I bought a pair o Pierre Cardin boots that cost quite a lot of money. So when the boots arrive, there's something on the inside of the one boot like it's flip flop. I have to drive all the way to Wynberg to return the shoe and place a new order, and then have to wait for a new 1 again. Then the next pair arrives and the inner lining is completely loose, so I phone up and demand that I get my petrol money back as once again I have to drive to return it, upon which I am told that I should be posting it, for which I still need to pay due to their incompetence., and they refuse to reimburse me for having to drive up and down as well as waste my time and money, so I post it anyway and a few weeks later I call back to find out when my account will be credited, they tell me they didn't receive it. PLEASE CALL ME BACK ON FRIDAY AFTERNOON AT 16:00 TO DISCUSS