Where is the service?

It has been more than a month since I completed the forms to investigate a ********** debit order against my FNB account. I have not bough anything from Homechoice, I did not open an account with Homechoice, I have not received any items from Homechoice. You have been made aware of this fact. You have received the document you requested from me. Yet I have not received any feedback from Homechoise despite four follow-up emails. Chanel Fernadez, are you overwhelmed? Please resolve this issue with utmost urgency. My patience is running thin.