RP
Rhoshe P

1 reviews | Active since Sept 2015

05 Aug 2016, 12:52

Where is my PRIZE

<p>I got a call from HomeChoice call centre informing me that I am the lucky winner of a mystery prize and all i have to do was place an order, any order doesn't matter how small to claim my prize. I was told that the price of my order would not effect my prize that the computer woudl generate it. The prize could be be either a fridge, bog screen tv, laptop, smartphone or lugage set. So i decided to order flat sheets to claim my prize. The call centre girl said that she would call me about to tell me what I have won. Hours later I decided to call the call centre and enquire about this. There I was told that the call centre girl got it wrong that the only thing i will get is perfume since that is their promotional August gift. No mention of me winning anything and this after I was told "Congradulaiton you are a winner"</p> <p>Now Homechoice just want to cancel my order and not give me one of the prizes I was offered.</p>

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Replies (1)
Homechoice
Homechoice's reply08 Aug 2016, 06:04
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team