1 reviews | Active since Aug 2016
Where is my mink throw as promised?
<p>Wrote a review on homechoice about my order being cancelled without my consent. Homechoice contacted me stating they would replace the mink throw that i purchased as they cancelled the transaction without my consent. The lady said she would be in contact...six days later and know one communicates when I will receive my order...Homechoice you are going to lose tons of business from both my friends and family..I assure you!!!! Dont make promises you cant keep...I want another mink throw to match the full bedding set that I purchased from you!!!</p>
Dear Ms M Gobinpersadh
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Dear Ms M Gobinpersadh
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Whilst I am pleased that Homechoice managed to sort out my mink throw dilemma, I want to appeal to them to be more proactive in attending to customer queries before a customer has to resort to exposing them on a platform such as Hello Peter. I trust that in future I would not have to remedy a situation by publishing a public review...do note that my emails to customer services over three weeks merely fell on deaf ears, hence the need for a public post. Thank you Homechoice
Whilst I am pleased that Homechoice managed to sort out my mink throw dilemma, I want to appeal to them to be more proactive in attending to customer queries before a customer has to resort to exposing them on a platform such as Hello Peter. I trust that in future I would not have to remedy a situation by publishing a public review...do note that my emails to customer services over three weeks merely fell on deaf ears, hence the need for a public post. Thank you Homechoice
Good Day Ms M Gobinpersadh.
Thank you for allowing us to assist you and for taking the time to provide us with this positive feedback.
We will be sure to share your response with the rest of the HomeChoice team.
Kind Regards
HomeChoice
Customer Support Team
Good Day Ms M Gobinpersadh.
Thank you for allowing us to assist you and for taking the time to provide us with this positive feedback.
We will be sure to share your response with the rest of the HomeChoice team.
Kind Regards
HomeChoice
Customer Support Team