AS
Angelique S
1 reviews | Active since Oct 2016
28 Oct 2016, 18:12
Where 2 Start
<p>First i got those annoying sms that says my payment due on ...</p> <p>Then the phone calls started asking if i have received my goods which i might add i have NEVER ordered!!!</p> <p>Now daily calls telling me i have to pay after telling them i never ordered anything.. then my last 2 calls first asking me to give them my ID num which i refused because according to them i have an account which i dont and i double checked that. Then i was told if i dont verify i need to send affidavit to proof i didn't order.</p> <p>Then the last girl told me maybe if i check my account i would change my attitude.</p> <p>And the calls keep coming.</p>
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Replies (1)Homechoice's replyOfficial
01 Nov 2016, 08:18Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply01 Nov 2016, 08:18
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
