When I've got to pay money for bad service

<p>I ordered a Rhonda what what frilled duvet set a couple of weeks ago. Got a call from someone at the call centre to confirm my order. Then I was called by 3 other people to confirm the same thing. 3 days later they deliver a package at my house, but get this... it's the wrong thing. I did not order such. Not only is it the wrong order, it's more expensive than the one I actually ordered. Tried to contact them on their ********** number, was placed on hold for more than 30 minutes. Asked for a call back, no response. I called them and they eventually answered, told me I had to take the parcel to the post office and use my own money to send the parcel back to them. Took half a day off work so I could go to the post office and return their thing. At the post office was told parcel is too big and that they can't send parcels of that size. So now here's what really gets to me... Homechoice is the one that sends me the wrong items. Now why am I the one who has to spend time and money trying to return an order that they messed up? The same way that you sent the wrong order to me, can you not make means to come pick up the order from me? Seriously cannot deal with all this inconvenience. I tried to call your call centre and was placed on hold forever. I'm left with 3 days to return this parcel. Can there be a plan made please? I do not have the time to be running up and down trying to get a courier that can return this oversized parcel. </p>