WHEN HOMECHOICE INEFFICIENCY BECOMES MY PROBLEM

Item: Homechoice
Rating: 1

<p>Ordered from them never received an email nore a SMS to confirm my order.A day later logged back in to discover my goods has been despatched.I mailed them my delivery address for 2 weeks and Quess what nobody even bothered to respond to my mails.Wednesday i finaly got a Reply after 15 emails that i send to asking for my new address.Friday i received a call that my goods has been deliverd to my Old address after requesting for delivery change for almost 2 weeks. They cant supply me with a POD BUT I MUST GO TO THE POLICE STATION AND GET AN ADVIDAVET !!!IF THEY BOTHERED TO DO THERE WORK AND CHANGE MY DETAILS AS INSTRUCTED QUESS WHAT I WOULD BE HAVING MY GOODS.STILL WAITING FOR THEN TO CALL ME...</p>

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Replies (2)

Homechoice's replyOfficial

29 Nov 2016, 15:06

Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Homechoice's reply29 Nov 2016, 15:06

Official

's updateReviewer Update

23 Jan 2017, 14:48

2 moths later still waiting for you ***** department to call me!!!!INSTEAD THEY PHONING ME FOR PAYMENT!!!!PAYMENT FOR WHAT???????SO THATS ALL THE AGENTS ARE GOOD FOR PHONING FOR PAYMENT...QUERIES IS CLEARLY NOT IMPORTANT TO HOMECHOICE!!!!! THE WORST SERVICE EVER....SHOCKING

's update23 Jan 2017, 14:48

Reviewer Update