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Dennis B

1 reviews | Active since Apr 2016

14 Mar 2022, 12:48

What poor customer service - never again

What poor service from Homechoice, so much so, that I will not be using them again.

Order was delivered, one towel damaged and the single bed set, was not double sided as per the adverti*****t. So everything was collected, fist the towels on 14 Feb then the bed set on 21 Feb. Then it got lost with Homechoice receiving.

Only info I got was: Thank you for your response. Kindly be advised we are in communication currently with our couriers. I do apologize for the delay and inconvenience this may have caused.

Now I get a sms with a credit on my account!? What is going on, does anybody actually care to communicate with the client as to what is going on!

I am one towel short, my son is waiting for his bed set, and no communication.

This is really bad for your reputation.

0
Replies (3)
Homechoice
Homechoice's reply14 Mar 2022, 13:36
Official
Hi Dennis.

We’re very sorry to hear about the poor service you experienced. 

We  will be in contact with you shortly to assist in resolving the issue.

Thank you 
Homechoice
DB
Dennis B's update14 Mar 2022, 14:45
Reviewer Update
As per our conversation, please investigate the Towel that was collected on 11 Feb at 16:17 by Noko from Dawn Wing. He did not supply a slip, and if there was any or better communication from Homechoice, we would have known to take a slip. But there was no communication, we only knew of the collection when he pitched up. I am not responsible for this, and want my Towel.
DB
Dennis B's update28 Mar 2022, 11:39
Reviewer Update
Still no resolution or feedback. If I do not get credit for the one towel, or if I get a towel returned in 5 days, I will take this matter to Consumer Council, and if needed, further. I will never use Homechoice again, and will advise the same then to family and friends.

Please have someone contact me with better communication skills than Lee-Anne, as I was constantly asked for proof. Seriously, you can even communicate with customers. The reviews speak for themselves.

5 Days, ending Friday.