RJVr
Ronel Jansen Van rensburg

1 reviews | Active since Feb 2013

01 Jul 2020, 08:57

WHAT A PATHETIC SERVICE/COMPANY

I am absolutely appalled by the service of Homechoice!!! They do not even qualify for one star... in fact one star is too much. I ordered bedding in March just before SA lock-down. Then they sent me a message it is an essential item and they would be delivering. 4 months later... no bedding. I eventually cancelled my order. Then I stepped into the same trap again!! After 2 weeks no feedback on my new order, no nothing! You cannot get hold of them. Their only feedback, once you eventually do go through to someone is "we are so sorry for the inconvenience". the biggest joke is someone eventually called me back with the words "how can we help you"... I just started laughing!! There is no excuse for their pathetic service. If this is the way they run their "business" they should rather do no business at all!!!! Hopefully I get my order cancelled again. I WILL NEVER MAKE USE OF THEM AGAIN!!! With this type of service it's a miracle the still exist.

0
Replies (1)
Homechoice
Homechoice's reply01 Jul 2020, 10:32
Official
Hi Ronel.

We’re very sorry to hear about the poor service you experienced. 
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Regards.
Homechoice