AK
Antoinette K
1 reviews | Active since Jun 2010
10 Oct 2016, 09:57
What a frustration!
<p>I have ordered a comforter set on my account, it has not been delivered yet. I would like to change my order to cash. Yolanda from the call centre now advised me that they can't do it as I have to wait for delivery THEN RETURN IT AND THEY WILL THEN RE-DISPATCH MY ORDER ON CASH???? All this effort just for something they should be able to do on their system! Pathetic... think I should just decline delivery and leave it at that!!!!</p>
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Homechoice's replyOfficial
10 Oct 2016, 11:22Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
Homechoice's reply10 Oct 2016, 11:22
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team