1 reviews | Active since Feb 2023
What a dissapointment by Homechoice!!!!
HomeChoice consistently manages to disappoint me. Last week Friday I spoke to an agent who placed an incorrect order on my account. I then called back and the correct order was placed, resulting in two orders on my account.
I requested that the incorrect order be cancelled and was advised that a cancellation request had been sent to the courier, and that only the correct order would be delivered. When I followed up again, I was told to simply reject the incorrect order and accept the correct one.
However, when the courier arrived, I was informed that both parcels were processed under one delivery and that he could not leave one behind. As a result, both parcels had to be returned, including the correct order, which would then need to be resent.
I contacted HomeChoice again today and was advised that my account is now being updated, a process that will take up to 14 days. This means I am expected to wait two weeks to resolve an error that was not caused by me.
This is neither fair nor professional. At this point, I no longer wish to continue doing business with HomeChoice and would like to close my account.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
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We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team