What a ******* and even worse service.

So today @12:30 I made a call to HomeChoice customer service to query my account. After speaking to Zulfeeqah, for 10 minutes and escalating the call. She advised me that there is no managers available nor is there an operations manager available to resolve my equery.

After paying my account and Settling my account more then 3 to 6 months ago, receiving paid up letters from HomeChoice which is not evens accessible with the information given in numerous email correspondence to them I still find myself in a state which my account is in 6k overdue status. My credit profile mark still and not evens updated. As initially agreed when I made this large payment to clear the account.

I'm now being directed from pillar to post and still with no resolution to my problem. Can some please direct me to the ombudsman for this sector.