We have sent it already

<p>I have paid up my homechoice. Now all I want is for the to close the account and give me my paid up letter. I have not had any joy. All I keep hearing is we have already sent it. I received all the junk mail but no paid up letter not sure how that is possible, if they insist that the letter has been sent. I have give them 3 options since the first one according to them is no sucessful. They have my work email as well as my work fax no to forward the letter to.</p> <p>These are the reference no I received everytime I called them </p> <p> </p> <p>1)173-937-276 05/10/2016</p> <p>2)174-066-271 07/10/2016</p> <p>3)174-236-579 10/10/2016</p> <p>4)174-362-266 11/10/2016</p>