Waste of time. Not worth the hassle

I have totally lost all hope with homechoice. I have agreed to pay via debit order. 1st payment didn't go off, so called to notify you and same thing the following month. Next thing you cancel my debit order. I have explained the situation 3 days in a row but your staff are so ***********. I have also sent numerous messages on FB messenger but no response. Please come and collect the items it's not really worth the hassle. Oh I will be taking the matter to the credit ombud should my credit report be adversely affected due to the errors being your fault.